Terms and Conditions

1. Introduction

Welcome to Caffeine Interactive. These Terms and Conditions ("Terms") govern your use of our website located at https://caffeineinteractive.com ("Site") and the services ("Services") we provide. By accessing our Site or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Services.

2. Services

Caffeine Interactive provides custom software and digital product services, including web and mobile application development, website design and development, software integrations, automation and AI workflows, ongoing maintenance and support, and technical staff augmentation. Descriptions of the Services we offer are provided on our Site.

3. Your Obligations

By using our Services, you agree to:

• Provide accurate, current, and complete information when you contact us or submit a form on the Site.
• Use the Site and Services only for lawful purposes.

4. Intellectual Property Rights

All content provided on the Site and in connection with the Services, including text, graphics, logos, images, the compilation thereof, and any software used on the Site, is the property of Caffeine Interactive or its suppliers and is protected by copyright and other laws that protect intellectual property and proprietary rights.

5. Payment Terms

Services provided by Caffeine Interactive are subject to payment. Rates and payment schedules for a given engagement are set out in the proposal or statement of work we provide you. All payments are due upon receipt of invoice or as otherwise stated in any agreement you have with us.

6. Cancellation and Refund Policy

We understand that circumstances may change and you might need to cancel your engagement with our Services. To accommodate this, our policy allows for the cancellation of services under the following conditions:

Notification: Clients wishing to cancel their services must provide written notification to our agency. This can be done via email or any other written communication method expressly provided by us.

Timing: To cancel your services, we require a notice period of 30 days prior to the next billing cycle or project milestone. Cancellations made within this period will prevent further charges or commitments for the upcoming period.

Process: Upon receiving your cancellation request, we will confirm the cessation of services and provide any necessary instructions or actions required to finalize the cancellation.

Refunds: Please note that while we allow for the cancellation of services, our agency does not offer refunds for any payments already made. This includes, but is not limited to, payments for:

• Monthly or annual subscriptions
• Completed project milestones
• Any services already rendered up to the point of cancellation

We encourage our clients to consider their commitments carefully before engaging with our Services. In specific scenarios where a service cannot be delivered as promised due to unforeseen circumstances from our end, we reserve the right to offer credits or adjustments on a case-by-case basis. Such considerations will be at the sole discretion of our agency and communicated explicitly to the affected clients.

Changes to this policy: Our agency reserves the right to modify or update this Cancellation and Refund Policy at any time. Such changes will be effective immediately upon posting the updated policy on our website. We encourage clients to review this policy periodically to stay informed of any changes.

7. Disclaimers

The Services of Caffeine Interactive are provided "as is." We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

8. Limitation of Liability

Caffeine Interactive will not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our Services or the performance of the Services.

9. Amendments to Terms

We reserve the right to amend these Terms at any time. When we do, we will revise the effective date at the top of this page.

10. Governing Law

These Terms will be governed by and construed in accordance with the laws of Travis County, Texas, without giving effect to any principles of conflicts of law.

11. Contact Us

For any questions or comments regarding these Terms or the Services, please contact us at:

Moon Gleam LLC dba Caffeine Interactive Technologies
7500 Rialto Blvd. Suite 250
Austin, TX 78735
United States
info@caffeineinteractive.com